Private file desk · Canada
When a trading platform will not release the funds.
Recovery Trust reads the letters and the payment record you still have, then sets out the steps that can be taken where you live.
Forex and CFD paperwork
Process
How a file is handled
01
The record
You send the platform name, how the money moved, and a short account of what followed. Passwords stay with you.
02
The reading
We go through the correspondence, receipts, and account history you choose to share. We do not log in to the platform.
03
The routes
You receive a written note of the steps that fit the file: a complaint, a payment dispute, a report to an authority, or a discussion with counsel.
04
Your instruction
The form itself takes no payment. If further work is proposed, the scope and the fee are set out in writing before you decide.
Matters
The kinds of files we read
01
A platform that stopped withdrawals
The file looks at what the firm told you, what you signed, and whether a written complaint is the first step.
02
Money sent by card or transfer
The payment method changes the route. A card dispute and a bank trace are not the same piece of work.
03
A firm that may not be registered
We identify the name on the paperwork and whether a provincial securities regulator is the right office to write to.
Questions
Before you write
What will I receive?
A written reading of the papers you send, and the routes that fit the way you paid and the province you live in. The note explains the position of the file. It does not itself move the funds.
Are you a law firm?
No. We are not a law firm, a securities dealer, or a government office. Where a matter needs counsel or a regulator, that is a separate step, with its own rules.
Will you ask for my trading password?
No. A file review does not need access to the trading account.
Is the first reply billed?
The form is not a payment. If later work is offered, you receive the scope and the fee in writing before you agree.
Which provinces do you cover?
The desk reads files from every province and territory. The rule that applies can change with where you live, and the note will say so.
Intake
Open a file
Tell us what happened. We use these details only to reply, and we do not take a payment on this form.